Online Banking System Requirements

Begining January 1, 2021, Microsoft will no longer support its default browser Internet Explorer. This means you should download a new web browser to effectively use our online banking systems. Please see below for web browsers that support our digital banking platforms.

We will also be removing support for older mobile operating systems for Banno Mobile and GoDough. Effective November 1, 2021 our mobile applications will no longer support Android versions less than 6.0 and iOS versions less than 12.0.

Microsoft Internet Explorer
Jack Henry is announcing the removal of support for Internet Explorer and the legacy Microsoft Edge browsers effective January 1, 2021 for the Banno Digital Platform, NetTeller, Treasury Management, ESI and JHA Open Anywhere products. If you are currently using Internet Explorer, we recommend you switch to the new Microsoft Edge or another supported browser. If you are using the legacy Microsoft Edge browser (any version of Edge less than 70), we recommend upgrading to the newer version or switching to another supported browser.

Microsoft Edge
Microsoft Edge will be supported at the latest version only. The Banno Digital Platform may deny access to older Microsoft Edge versions 60 days after a new version is released. The legacy version of Microsoft Edge now has an official end-of-life date from Microsoft.

Google Chrome
Chrome should automatically update and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current stable channel version, the Banno Digital Platform may deny it access.

Apple Safari
Each year Apple typically makes upgrades to Safari during the fall. Approximately 60 days after a new version is released, the Banno Digital Platform may deny older versions access. However this change requires that the new Safari version is available on both MacOS and iOS devices.

Mozilla Firefox
FireFox should automatically update. If FireFox is two versions older than the current stable channel version, the Banno Digital Platform may deny it access.

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